Refund policy

We take pride in our work and want to ensure 100% customer satisfaction, but we get that sometimes things could slip through the cracks...we're only human after all.

Returns or Exchanges are permitted within 30 days of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If you need to return or exchange an item, please contact us at team@gur.golf with your request. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for shipping costs related to returns or exchanges.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at team@gur.golf

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
We only replace items if they are damaged or defective. If you need to exchange for the same item, just different sizing, then please email us at team@gur.golf and we can sort it out for you. The customer is responsible for shipping costs related to returns or exchanges.